Norita Qib

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Verified Reviewer
| map-marker Atlanta, Georgia

Charged but bisiness closed

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Charge while in state of emergency I can not even go in.
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User's recommendation: Pausepayment in events such as this

Francisco N Vyb

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Verified Reviewer
| map-marker District 7, Tennessee

Billed while the facility is shut down

They fail to tell u theres a 60 dollar membership fee. I immediately called and told them cancel my account. What a rip off
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Loss:
$30

Preferred solution: Full refund

Giselle H Zij

No longer wanna a membership

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Im on chemo and will not be using facility due to compromised immune system. Havent been there since January. Charged for January and February. Spoke to someone in gym on 2/25/2020. He didnt give me credit for January and February. I was charged for both months.
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Loss:
$20
Cons:
  • Unauthorized bank charges

Preferred solution: Full refund

User's recommendation: Great facility

Jason D Alb

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Verified Reviewer
| map-marker Portland, Maine

Just walk away....just walk away

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Originally signed up with a buddy, was 15 dollars on a month to month....buddy moves so he ends up leaving, i kept at it for a couple years but just got tired of the *** smell and the cramped atmosphere, i stopped going, i let it ride for a while then decided...nah, never going back there, so i emailed with them to cancel my membership, all of a sudden i got hit with two 40 dollar charges back to back , which i figured ok,...maybe thats a cancel fee, then a week later they charged me again for a regular fee...wtf, they would not stop charging me , so i eventually got a new bank card, then im getting abc financial emails and text messages...i said...HEY, i cancelled this *** the harassment went on and on about paying my membership....mind you it was month to month cancel anytime,....i finally had to threaten them with legal action and they finally stopped,...but they were taking money from me for months after i had cancelled......why are they still open??

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Loss:
$200
Pros:
  • 24 hours
  • Was cheap
Cons:
  • Customers services
  • Unauthorized bank charges
  • Steal money from you

Preferred solution: Full refund

John C Uti

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Verified Reviewer
| map-marker Port Orange, Florida

Payment on March 29

Need to paid you on my credit card due March 29 they were close
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Preferred solution: Bill payment

User's recommendation: John Cuccioli

Anissa K Clf

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Verified Reviewer
| map-marker Plano, Texas

Don’t Join

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I canceled my membership and they still charged me. I was told I could cancel at anytime.
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Loss:
$42
Cons:
  • Steal money from you
  • Cancellation policy

Preferred solution: Full refund

Diego J

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Verified Reviewer
| map-marker Jacksonville North, Florida

Cancellation

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I called and I talked to a really nice lady find out that at the gym they did a mistake with my agreement but unfortunately she cant do anything, she said I have to go to the gym and at the gym a guy said I have to called them or simply pay again
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Pros:
  • Hours
  • Location
  • When it was really a month to month
Cons:
  • Giving crooks my cc information
  • Billing practices
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Dallas, Texas

Cancellation

Nothing happen, cancellation do to bad heel spur, foot issues
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User's recommendation: Great place to workout

ShaRonda Wvf
map-marker Jonesboro, Georgia

Scammers

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PLEASE DONT PURCHASE A GYM MEMBERSHIP!! THEY CHARGED MY ACCOUNT 3 TIMES IN 1 MONTH IVE FILED FRAUD CHARGES AGAINST THEM WITH MY BANK AND BETTER BUSINESS BUREAU
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Loss:
$108
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

1 comment
Guest

Absolutely,....same thing happened to me, i went to take out some money and found out i was overdrawn because they had charged me back to back fees on one day, then they charged me again a week later

Lisa e Vmb

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Verified Reviewer
| map-marker Mcdonough, Georgia

Scam Scam Scam Scam

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This company will milk your account I canceled this account numerous times and they continue to steal out my bank account. the contract was supposed to be 10.00 a month they have taken 354.00 from me and still taking even after the year contract. when calling they just give you the runaround. I am sure at the stealing rate they are going my class action will be huge. I do plan on filing a suit. Please beware stay away from them. The staff could care less
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Loss:
$234
Pros:
  • When it was really a month to month
Cons:
  • Will debit your account continually and steal money
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Price reduction

Anonymous

Great gym Horrible staff member

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One employee John likes to yell at gym members and embarrass them in front of the entire gym. He is rude and has terrible customer service. There is a big rope that is tied to the sitting calf machine that I have to step on to use, I almost sprained my ankle and asked for it to be removed weeks ago but it is still there.
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Pros:
  • Great gym equipment
Cons:
  • Terrible staff
Brigida Qfd
map-marker Sumter, South Carolina

Pissed

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I have been charged after I cancelled my membership.
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Loss:
$65
Pros:
  • Hours
  • Great staff
  • Location
Cons:
  • Customers services
Reason of review:
Problems with payment

Preferred solution: Full refund

CHRIS P Kdh
map-marker Lake City, Florida

Assault

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June 8 2019 **** your gym manager Dan physically assaulted me. I was walking from the bathroom when he made a B-line for me and through a shoulder block into me. Please check your cameras. I believe this was retribution for me questioning my bill yesterday. Your gym manager is on steroids. His back is broke out and has a very nasty attitude!
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Pros:
  • Oakleaf gym jacksonville florida
Reason of review:
Poor customer service

Preferred solution: termination of your manager/gym bully

Jaicee Pxk
map-marker Forest Park-Morrow, Georgia

Im paying for it when i cancelled it

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Cancelled Jan 11tg. My card is still being charged. I will attempt to cancel AGAIN. I need my funds returned for the last 6 months.
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John G Aqb

Extra Payments after cancellation

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Had to pay 2 extra months after cancelling membership. No help from customer service. Complete rip-off!
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