Wanda J Ock

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Verified Reviewer
| map-marker Charlotte, North Carolina

The Sauna isn’t working ( Work out anytime in Abdreen NC )

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The Sauna isnt working and its being down for about at least a month. I have notice that the its not full like before people are leaving. Someone out to fix the Sauna it need Bulks
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User's recommendation: NOT NOW

Anonymous
map-marker Shepherdsville, Kentucky

Problem with the staff

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The manager is too busy flirting to actually do her job. Shows up late and leaves early. Brings a dog with her and has his stuff everywhere even after shes gone. Very unprofessional.
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User's recommendation: Go somewhere else.

Kochman K

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Verified Reviewer
| map-marker Panama City Beach, Florida

Membership questions

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Original review Sep 06, 2023

Given that access to your gyms is 24/7, and that as a premium customer, I have access to ALL 24/7 gyms without extra cost, why did the corporate types give the gym in Panama City Beach a special deal to allow that owner to restrict access to outside members and charge extra money per day ($15/ person) for outside area members. I don't recall any such language in the contract I signed which is binding on both parties.

As far as I know, PCB is the only location that this sweetheart deal has been offered to. If I pay for unfettered access to gyms per the contract, then that is what we should expect. It shouldn't matter where I live.

This practice should not be allowed and is a breach of contract!

Fix it!

If this gym was losing money because of the influx of outside member activity, then Corporate should have helped that gym financially, not charge other members to pick up the bill. Weak Leadership!

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Preferred solution: Remove this "exception" at the PCB location as it is a breach of contract concerning access.

User's recommendation: Be aware that you may not have the access you are paying for.

Anonymous
map-marker Miami, Florida

Billing issue

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Membership fee increases with out notice, love the gym but membership keeps increasing, I'm thinking of canceling my membership if you don't fix this problem if my membership is the same next due date I'm canceling. Hope to hear from you soon.
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User's recommendation: Good

Brandon W Wew

About to get a lawyer

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I cancelled a long time ago. Payments stopped. Somehow I saw a payment a couple months ago and called in and told them in Lenoir NC I cancelled and want my money back. She left a note for the manager (whom I will not talk to) to call me and cancelled AGAIN. Today I saw another payment go through. I want my money back For all those months. I have never in my life been through this with a company.
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Loss:
$234
Cons:
  • Takes your money even after you cancel

Preferred solution: Full refund

User's recommendation: Will be to work out at home so far

1 comment
Guest

They are still taking my money too! I cancelled over 6 months ago!

Jason B Iqp

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Verified Reviewer
| map-marker Greensboro, North Carolina

Change home gym and rude manager

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Original review Aug 09, 2023

I had a difficult time with the new manager in the Greensboro, NC location. She wasn't very pleasent while i was trying to cancel an account I had with them for another person which was being charged to my credit card.

I tried to switch my home gym, which I was unable to do without cancelling the entire membership and recetifying with the gym I wanted as my home gym 5 miles from where I live. The management schedules themselves during normal business hours, 5days a week and no weekends. It's impossible to speak with someone from corporate. It's just not a good feeling to be dismissed while trying to handle business with a place which should be relieving stress.

I'd rather pay more and go to a quality gym. I guess I'm going to have to go out there and deal with this rude manager to cancel this membership. Unfortunately, I will not be repaying the fees to start up at the Workout anytime near me.

I'll just go somewhere else. Less stress!!!

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Pros:
  • Free weights good employees
Cons:
  • Bad managers difficult cancellations and transfers

Preferred solution: Switch home gym or make it easier to cancel. Managers scheduled during normal work hours. It is difficult to catch a manager

User's recommendation: I personally would go to a more reputable gym. The one in Greensboro is small and dirty

Rehanna Ndp
map-marker Nashville, Tennessee

Being threatened

I am still being threatened by Aldous and Associates by them saying I owe $251.00 when my account has been taken care of. I have called the workout anytime corporate number and have been told my account is in good standing. I need someone to reach out to them and relay this information before it is put on my credit report!
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Latonja Jhe

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Verified Buyer
|

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Verified Reviewer
| map-marker Dacula, Georgia

Broken equipment

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Workout Anytime - Broken equipment

There are currently broken and worn out parts for multiple pieces of equipment, that have gone without repair for months. The owners randomly sends their repairman out, but he continually states he has to order parts and its in regards to the same equipment hes looked at before.

There are also multiple plumbing issues that receive the same rhetoric. I firmly believe some of these issues are a liability and is not something the Workout Anytime brand wants to be associated with. I also think you are aware of the issues at this facility and have turned a blind eye to this location. Hence, it not being listed on your scrolling list of Georgia locations.

The employees on site are wonderful and do their best to keep thing clean and functioning, but they face an impossible challenge not being plumbers or equipment technicians.

I sincerely hope someone from the corporate office will visit this gym and have a serious discussion with the owners of this facility located at

2133 Lawrenceville-Suwanee Rd.

Suwanee, Ga. 30043

A concerned member,

Thomas Donaldson

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User's recommendation: Take a close look before joining this gym!

Anonymous
map-marker Charlotte, North Carolina

Sauna

The Sauna isnt working its been down for a MONTH I enjoy going there but I also like going into the Sauna
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User's recommendation: It’s not crowded and it’s so comfortable

Anonymous
map-marker Atlanta, Georgia

Double billed

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Ive complained about being double billed and they are acting like there is nothing that they can do. I even called customer support and there actually is no customer support AT ALL. Only a robot telling me to pay. Not even the option to speak to a human. Smh
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User's recommendation: *** no

Tyler W Unr

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Verified Reviewer

Cancelation

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I have tried canceling my membership for over a full year now, literally over a year!!! I have talked to each locations managers personally each said it was fixed but you guys have continued to take money out of my account with no reimbursement whatsoever! I cant get into contact with anybody at the corporate office this is unacceptable you all have taken hundreds and hundreds of dollars of my money after I spoke to the correct people. I need answers now.
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Loss:
$500

Preferred solution: Full refund

User's recommendation: Do not join they will take your money forever.

Anonymous
map-marker Charlotte, North Carolina

Needed to talk to someone about my canceling mymembership

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Add several several attempts to cancel membership due to broke hand. They took $157 out of my account and will not refund even though I have Dr bills x-rays dates. I think this is very bad business.
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User's recommendation: Don't join

Ashley B Bkm

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Verified Reviewer

OD fee, no notification of billing

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I got an OD fee at bank because of no notification of billing the annual fee. They said you should know when your fee is to come out. Yeah, I remember a year later when times are tough. No, I have other things on my mind. I'm just asking for the OD fee to be taken care of. It is less than the annual fee. A bunch of Bull, is what this billing is. I have a family to feed and a job to go to!!!
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Loss:
$30
Pros:
  • Love the gym itself
  • Features
  • Location to gym
Cons:
  • Billing practices

Preferred solution: Full refund

User's recommendation: Don’t do it! Surprise charges!

Fidesi F

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Verified Reviewer
| map-marker Duluth, Georgia

I got kicked out of the gym due to me sweating more than usual

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The manager is the worst manager I have ever come across to. He's very rude, He came to me and asked me if could start bringing changing clothes due to me sweating more than most people. When I told him that I didn't have enough time to do all that he told me to go and find another gym and that Ill not be coming back to his gym anymore. Lovejoy Plaza I email the franchise and I was told that someone will give me a call to fix the issues in 24-48 hours and I have not heard from anyone in over a week. The worst gym and management I have ever been to.
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Fidesi F

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Verified Reviewer
| map-marker Jonesboro, Georgia

I was told by the facility manager tonight will be my last day working since I sweat a lot on the machine.

I was on the Stairs Master machine about to get off when the facility manager approached me and asked me if there is any way I can bring changing clothes to change halfway through my workout since I sweat a lot. I told him that I don't have time to change it in the middle of my workout and I don't see why I need to change it when I always wipe down the machine.

He still said that I need to bring changing clothes and if I didn't comply with that tonight will be my last day and ill needed to find another gym. And you'll not be allowed into the facility to work out again. I told him that was fine because I have never heard a person gets kicked out of the gym because they sweat a lot when the gym is made for that, especially when I always wipe down my machine from top to bottom.

The manager is very rude and doesn't care about the costumes unless you're getting a personal training session from him. If the owner needs to keep customers happy and keep coming back, the manager needs to be fired.

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Loss:
$10

Preferred solution: Apology

User's recommendation: Fire the manager and you'll get happier customers

1 comment
Guest

It obviously was an issue on your part. No one that works there wanted to have that conversation with you.

You may think you wipe everything down but it only takes a few times of not doing so . Obviously others complained.